Surfshark Review
Community-sourced VPN review based on real Reddit & Twitter discussions
Surfshark comes up a lot as a good-value VPN that’s easy to live with day to day. People like that it’s usually cheaper than the big-name alternatives, works well for streaming (Netflix, Hulu, YouTube...
What the Community Says
Surfshark comes up a lot as a good-value VPN that’s easy to live with day to day. People like that it’s usually cheaper than the big-name alternatives, works well for streaming (Netflix, Hulu, YouTube TV), and lets you use it on unlimited devices, which is great for families or lots of gadgets. When it’s behaving, it feels fast and stable enough for regular browsing, streaming, and even torrenting with features like a kill switch.
The biggest complaints are about trust and reliability: some folks don’t love the company connections/ownership and get a “big VPN brand” vibe that makes them uneasy about privacy. Streaming can also be hit-or-miss depending on the service and region (some platforms detect and block it), and a few people run into frustrating account or billing issues like renewals not matching what they expected. Support and refunds can feel slow or rigid when something goes wrong, which is a pain if you need quick fixes.
Strengths
- Unlimited devices
- Good value for the price
- Works well with popular streaming services
- Generally fast speeds
- Useful safety features like a kill switch
Weaknesses
- Billing and renewal issues
- Support can be slow or unhelpful
- Some streaming apps still detect/block it
- Trust concerns about company ownership/jurisdiction
- Occasional location/IP accuracy complaints
Summary generated 1 week ago from 413 community mentions
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Reviews about "Refund Experience"
12 reviews"...nord don’t fully support it) - I’m getting around 750Mb/s on most ‘Speedtest’ sites through Surfshark VPN on a 1Gbps FTTP connection I was astounded by that result and I’m seeing that consistently and without much variation betwee..."
"... because Windscribe no longer supports p2p on their free plan that we purchased a subscription with Surfshark during their Black Friday event. But sometime during our 3 weeks of using it, our IP was leaked and we got hit with a copyright in..."
"ProtonVPN has been the most reliable choice for me. I previously tried Surfshark during a Black Friday deal, but ended up requesting a refund because of persistent connectivity issues. After researching on Reddit, the top recommendations we..."
"I just signed up for a vpn with surfshark. For as much good things that I heard of this VPN, it really reduces the internet speeds by like almost 30%. I within the 30 day window so I may just ask for a refund. If so, I may try NordVPN."
"@incogni_com @surfshark Privacy laws give max 30 days to comply with a request. Your agents refused to offer any assistance; refused to escalate my complaint to a manager; refused to offer the service I paid for; refused a refund. I’m not gonna waste my time"
"Horrible support! Don't buy SurfShark VPN. Pretty much as the title says: **My experience with Surfshark support has been nothing but painful. They respond like bots, ignore clearly provided information, and in the end just say whatever ..."
"...rk. (everything was automaticatly set tu use VPN, and ignore the bypasser) \[on windows 11\] 8- Surfshark split tunelling Hijack your DNS, even in apps that are not tunneled throught the VPN. My whole system dns was changed to "weird d..."
"Interesting post. We purchased and installed Surfshark during the Black Friday sale event in November (2025). We used it for 3 weeks during which time, our I.P. Address was leaked and we received a copyright infringement notice for content ..."
"So @incogni_com by @surfshark breached the contract then lied to my bank during the dispute. They never investigated my complaint and never provided me with any service. Stay away from those scammers"
"@surfshark I had the worst experience with these crooks I’d like to tell everyone to STAY AWAY I downloaded 2 of there apps on 01/16/25 and had much difficulty setting it up. As it turns out that after working with techs Holden Blackstone, Brandon Green, Magnolia Piers, and then Jeffrey Roberts I came to a very disappointing end. Brandon Green had told me that the app was not working properly, ..."
"@incogni_com @surfshark You’re just scammers that steal customers money without providing any service. Your customer service provides vague answers without actually addressing anything. It’s well documented that you steal money and deny refunds. My bank is looking into it."
"Never use @incogni_com by @surfshark since their customer service is non-existent. They steal your money; refuse to refund them; do not provide any service and have the worst customer service ever"