Surfshark Review
Community-sourced VPN review based on real Reddit & Twitter discussions
Surfshark comes up a lot as a good-value VPN that’s easy to live with day to day. People like that it’s usually cheaper than the big-name alternatives, works well for streaming (Netflix, Hulu, YouTube...
What the Community Says
Surfshark comes up a lot as a good-value VPN that’s easy to live with day to day. People like that it’s usually cheaper than the big-name alternatives, works well for streaming (Netflix, Hulu, YouTube TV), and lets you use it on unlimited devices, which is great for families or lots of gadgets. When it’s behaving, it feels fast and stable enough for regular browsing, streaming, and even torrenting with features like a kill switch.
The biggest complaints are about trust and reliability: some folks don’t love the company connections/ownership and get a “big VPN brand” vibe that makes them uneasy about privacy. Streaming can also be hit-or-miss depending on the service and region (some platforms detect and block it), and a few people run into frustrating account or billing issues like renewals not matching what they expected. Support and refunds can feel slow or rigid when something goes wrong, which is a pain if you need quick fixes.
Strengths
- Unlimited devices
- Good value for the price
- Works well with popular streaming services
- Generally fast speeds
- Useful safety features like a kill switch
Weaknesses
- Billing and renewal issues
- Support can be slow or unhelpful
- Some streaming apps still detect/block it
- Trust concerns about company ownership/jurisdiction
- Occasional location/IP accuracy complaints
Summary generated 1 week ago from 413 community mentions
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Reviews about "Billing Issues"
17 reviews"I have used SS, just about since they started then off and on. Support is hit or miss. With more misses. It works well, or people have issues with it. I would like to say that when streaming or downloading people are getting denied by ..."
"@surfshark If it's upon renewal, you're likely to get an influx of new and long plan subscribers before the ban comes into force. It gives us time to work out what to do about this next stage of govt tyranny"
"... 24 months is up if there's not some kind of solution to address that...and I'm unable to recommend Surfshark to anyone in the meantime. Suggestion 2: The way the windows client handles split tunneling is wonky, and the reverse of how I ..."
"So you came here to rant, I get it. I have used them off and on about 5-6 years. They can be spotty, and near canned responses, I tried to help them once. But they ignored my offer for help. I have had issues with their AV when pa..."
"Please be aware, I renewed surfshark last year for 2 years because the 1 year was almost the same price as the 2 year price. However, surfshark took my money and renewed only for one year. I emailed them and they told me they automaticall..."
"No matter what I did I could not get SS from cutting my MBPS down by like 70%. Tried support a few times and showed them one device that was firing at about 500mbps and with SS on it wouldn't get above 70. Customer service was a bot asking ..."
"@surfshark An automated system to prevent such issues is one thing, having it completely shut down an account saying my subscription is forfeit is bs. Could have had a temporary suspension until the issue was sorted out. You have lost a long time subscriber."
"@surfshark I have sent you another email. I await your reply before I start to share the emails you have already sent me - several saying you will pay me on 3rd - 10th and 17th January- only to then block me - so you don’t have to pay . Very strange behaviour"
"@bagshaw2112 @surfshark pay the man or you will lose more than £500 in cancellation,cmon now FFS."
"@incogni_com @surfshark Privacy laws give max 30 days to comply with a request. Your agents refused to offer any assistance; refused to escalate my complaint to a manager; refused to offer the service I paid for; refused a refund. I’m not gonna waste my time"
"Horrible support! Don't buy SurfShark VPN. Pretty much as the title says: **My experience with Surfshark support has been nothing but painful. They respond like bots, ignore clearly provided information, and in the end just say whatever ..."
"Stay away from Surfshark VPN for your safety. The conncetion is bad/slow, they over charge you services/renewals without your permition and the helpdesk are bad and more sad they are liars. Hope it helps to clarify."
"...rk. (everything was automaticatly set tu use VPN, and ignore the bypasser) \[on windows 11\] 8- Surfshark split tunelling Hijack your DNS, even in apps that are not tunneled throught the VPN. My whole system dns was changed to "weird d..."
"So @incogni_com by @surfshark breached the contract then lied to my bank during the dispute. They never investigated my complaint and never provided me with any service. Stay away from those scammers"
"@surfshark I had the worst experience with these crooks I’d like to tell everyone to STAY AWAY I downloaded 2 of there apps on 01/16/25 and had much difficulty setting it up. As it turns out that after working with techs Holden Blackstone, Brandon Green, Magnolia Piers, and then Jeffrey Roberts I came to a very disappointing end. Brandon Green had told me that the app was not working properly, ..."
"@incogni_com @surfshark You’re just scammers that steal customers money without providing any service. Your customer service provides vague answers without actually addressing anything. It’s well documented that you steal money and deny refunds. My bank is looking into it."
"Never use @incogni_com by @surfshark since their customer service is non-existent. They steal your money; refuse to refund them; do not provide any service and have the worst customer service ever"