Surfshark Review
Community-sourced VPN review based on real Reddit & Twitter discussions
Surfshark comes up a lot as a good-value VPN that’s easy to live with day to day. People like that it’s usually cheaper than the big-name alternatives, works well for streaming (Netflix, Hulu, YouTube...
What the Community Says
Surfshark comes up a lot as a good-value VPN that’s easy to live with day to day. People like that it’s usually cheaper than the big-name alternatives, works well for streaming (Netflix, Hulu, YouTube TV), and lets you use it on unlimited devices, which is great for families or lots of gadgets. When it’s behaving, it feels fast and stable enough for regular browsing, streaming, and even torrenting with features like a kill switch.
The biggest complaints are about trust and reliability: some folks don’t love the company connections/ownership and get a “big VPN brand” vibe that makes them uneasy about privacy. Streaming can also be hit-or-miss depending on the service and region (some platforms detect and block it), and a few people run into frustrating account or billing issues like renewals not matching what they expected. Support and refunds can feel slow or rigid when something goes wrong, which is a pain if you need quick fixes.
Strengths
- Unlimited devices
- Good value for the price
- Works well with popular streaming services
- Generally fast speeds
- Useful safety features like a kill switch
Weaknesses
- Billing and renewal issues
- Support can be slow or unhelpful
- Some streaming apps still detect/block it
- Trust concerns about company ownership/jurisdiction
- Occasional location/IP accuracy complaints
Summary generated 1 week ago from 413 community mentions
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Reviews about "Customer Support"
9 reviews"Np, just a TLDR. I found Mulvad too expensive for a vanilla service. Went to protonvpn and want to redeem student disount. But had trouble, and customer support and I went back and forth for weeks. So I just went with SS with 2 year plan. I..."
"That is your opinion. As a customer of Nord, Express, and SurfShark, I would put Nord a fair bit back of Express in the number two position, almost on par with SurfShark. Nord is going down real quick, which is very evident by the bad revie..."
"...an often be resolved by switching to a different connection protocol. You can do so by going to the Surfshark app -> Settings -> VPN settings -> Protocol. When you first get in touch with our customer support team via live-chat, y..."
"@TheseusBi @surfshark We truly appreciate your feedback and would like to review your case individually, because user experience is very important to us. We would be grateful if you could get in touch with us directly regarding this."
"So you came here to rant, I get it. I have used them off and on about 5-6 years. They can be spotty, and near canned responses, I tried to help them once. But they ignored my offer for help. I have had issues with their AV when pa..."
"@surfshark Okay, how will you help me, have contacted your support but they are not responding me again How will you help concerning this"
"...me result. I use DuckDuckGo on my Samsung Android Tablet and haven't been able to connect to my new SurfShark app. Have disabled the Tracking App on DDG but the SurfShark VPN won't connect. I just want to be able to stream Netflix and..."
"My HBO max didn't work when using surf shark, their "support" didn't give a fuck about that even tho they market it as a tool to avoid localization and to be able to consume content from all regions. And it's unnecessary complicated to unsu..."
"@incogni_com @surfshark You’re just scammers that steal customers money without providing any service. Your customer service provides vague answers without actually addressing anything. It’s well documented that you steal money and deny refunds. My bank is looking into it."