Surfshark Review
Community-sourced VPN review based on real Reddit & Twitter discussions
Surfshark comes up a lot as a good-value VPN that’s easy to live with day to day. People like that it’s usually cheaper than the big-name alternatives, works well for streaming (Netflix, Hulu, YouTube...
What the Community Says
Surfshark comes up a lot as a good-value VPN that’s easy to live with day to day. People like that it’s usually cheaper than the big-name alternatives, works well for streaming (Netflix, Hulu, YouTube TV), and lets you use it on unlimited devices, which is great for families or lots of gadgets. When it’s behaving, it feels fast and stable enough for regular browsing, streaming, and even torrenting with features like a kill switch.
The biggest complaints are about trust and reliability: some folks don’t love the company connections/ownership and get a “big VPN brand” vibe that makes them uneasy about privacy. Streaming can also be hit-or-miss depending on the service and region (some platforms detect and block it), and a few people run into frustrating account or billing issues like renewals not matching what they expected. Support and refunds can feel slow or rigid when something goes wrong, which is a pain if you need quick fixes.
Strengths
- Unlimited devices
- Good value for the price
- Works well with popular streaming services
- Generally fast speeds
- Useful safety features like a kill switch
Weaknesses
- Billing and renewal issues
- Support can be slow or unhelpful
- Some streaming apps still detect/block it
- Trust concerns about company ownership/jurisdiction
- Occasional location/IP accuracy complaints
Summary generated 1 week ago from 413 community mentions
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Reviews about "Slow Speeds"
17 reviews"...ans that offer monthly billing instead of long commitments. I decided to try the monthly plan from Surfshark even though it costs more per month compared to their longer plans. Setup was quick on both my phone and laptop, and everything wo..."
"...an often be resolved by switching to a different connection protocol. You can do so by going to the Surfshark app -> Settings -> VPN settings -> Protocol. When you first get in touch with our customer support team via live-chat, y..."
"I have used SS, just about since they started then off and on. Support is hit or miss. With more misses. It works well, or people have issues with it. I would like to say that when streaming or downloading people are getting denied by ..."
"...he time, and when they do work they can be slow. That might be because of the government outside of Surfshark’s control but still."
"+1 Switched to proton after its free version outperformed surfshark/nord/express/PIA paid versions (I had access to all). 11 months in and still the right choice. I still try the others from time to time to check in"
"So you came here to rant, I get it. I have used them off and on about 5-6 years. They can be spotty, and near canned responses, I tried to help them once. But they ignored my offer for help. I have had issues with their AV when pa..."
"... because Windscribe no longer supports p2p on their free plan that we purchased a subscription with Surfshark during their Black Friday event. But sometime during our 3 weeks of using it, our IP was leaked and we got hit with a copyright in..."
"I just signed up for a vpn with surfshark. For as much good things that I heard of this VPN, it really reduces the internet speeds by like almost 30%. I within the 30 day window so I may just ask for a refund. If so, I may try NordVPN."
"I have noticed issues with windows apps not working when surfshark is active, like mail clients, messangers, icloud app for windows. Support is clear miss in my case. Vpn itself has good speed in my case as I just want enc of traffic and al..."
"I got pretty much almost zero loss, tho i spent a lot of time resesrching and implementing things the right way - which makes it mode frustrating when SS refuses to help after you did their homework. Mostly, i made sure my routing is corr..."
"Surfshark VPN i don't recomend. The service is slow and soon or later you will be disapointed."
"Agreed! I am also on a two year subscription with SurfShark, and the service sucks. Lesson learned, as I also am with ExpressVPN as well and that is working great thus far. Won’t be renewing at all with them once my term ends. I also beli..."
"I used surfshark and it was painfully slow like , really really slow as hell, thanks I do really appreciate it but since I'm just new to VPNs I really don't know what these options are about 🥲🥲😭💔 I just wanna wask is express vpn..."
"No matter what I did I could not get SS from cutting my MBPS down by like 70%. Tried support a few times and showed them one device that was firing at about 500mbps and with SS on it wouldn't get above 70. Customer service was a bot asking ..."
"Stay away from Surfshark VPN for your safety. The conncetion is bad/slow, they over charge you services/renewals without your permition and the helpdesk are bad and more sad they are liars. Hope it helps to clarify."
" I'm fed up with Surfshark too. I used Perfect Privacy for years, which was more expensive but so, so, so much better. Then I tried Surfshark. It's often slow, and WireGuard doesn't work at all anymore. Surfshark's support is absolutely ..."
"Interesting post. We purchased and installed Surfshark during the Black Friday sale event in November (2025). We used it for 3 weeks during which time, our I.P. Address was leaked and we received a copyright infringement notice for content ..."