Surfshark Review

Community-sourced VPN review based on real Reddit & Twitter discussions

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Community Verdict
Mixed Reviews

Surfshark comes up a lot as a good-value VPN that’s easy to live with day to day. People like that it’s usually cheaper than the big-name alternatives, works well for streaming (Netflix, Hulu, YouTube...

52%
positive
413
reviews
Best for: People who want a cheaper VPN that still works for streaming Households with lots of devices Everyday users who want something simple on Windows, Android, and iOS
52% Positive Reviews
127 recommend, 116 warn
High Data Quality
413 reviews from 344 people
Best For
People who want a cheaper VPN that still works for streaming, Households with lots of devices, Everyday users who want something simple on Windows, Android, and iOS
Approval Rate
52% positive
127 recommend · 116 warn
Reviews
413
160 Reddit · 192 Twitter
Unique Reviewers
344
Data Quality
High

What the Community Says

Community Rating 7.5/10

Surfshark comes up a lot as a good-value VPN that’s easy to live with day to day. People like that it’s usually cheaper than the big-name alternatives, works well for streaming (Netflix, Hulu, YouTube TV), and lets you use it on unlimited devices, which is great for families or lots of gadgets. When it’s behaving, it feels fast and stable enough for regular browsing, streaming, and even torrenting with features like a kill switch.

The biggest complaints are about trust and reliability: some folks don’t love the company connections/ownership and get a “big VPN brand” vibe that makes them uneasy about privacy. Streaming can also be hit-or-miss depending on the service and region (some platforms detect and block it), and a few people run into frustrating account or billing issues like renewals not matching what they expected. Support and refunds can feel slow or rigid when something goes wrong, which is a pain if you need quick fixes.

Strengths

  • Unlimited devices
  • Good value for the price
  • Works well with popular streaming services
  • Generally fast speeds
  • Useful safety features like a kill switch

Weaknesses

  • Billing and renewal issues
  • Support can be slow or unhelpful
  • Some streaming apps still detect/block it
  • Trust concerns about company ownership/jurisdiction
  • Occasional location/IP accuracy complaints
Best for: People who want a cheaper VPN that still works for streaming Households with lots of devices Everyday users who want something simple on Windows, Android, and iOS
Not ideal for: People who want maximum trust and transparency above all else Anyone who hates dealing with billing/subscription problems People who need guaranteed access to specific streaming apps in specific regions

Summary generated 1 week ago from 413 community mentions

What People Are Saying

50 reviews

"I’ve been trying to use @Surfshark for days and it’s impossible to connect. They sell a service they don't deliver, and now I can't even access my account. This is straight-up false advertising. Watch out! @SurfsharkHelp #Surfshark #VPN #ScamAlert https://t.co/KYDcZDPpyn"

@giocriptonelo 1 week ago View on Twitter →

"Hey @Surfshark @SurfsharkHelp, why do you advertise "Unlimited Devices" but block my account for setting up my home devices in Venezuela? Ticket 7257867: 2FA enabled, single residential IP, and you still refuse to unblock or refund. This is False Advertising!🚩 #Surfshark #VPN https://t.co/Q8oNPyDHon"

@Garciazerpas 1 week ago View on Twitter →

"So @incogni_com by @surfshark breached the contract then lied to my bank during the dispute. They never investigated my complaint and never provided me with any service. Stay away from those scammers"

@TheseusBi 1 week ago View on Twitter →

"@surfshark I had the worst experience with these crooks I’d like to tell everyone to STAY AWAY I downloaded 2 of there apps on 01/16/25 and had much difficulty setting it up. As it turns out that after working with techs Holden Blackstone, Brandon Green, Magnolia Piers, and then Jeffrey Roberts I came to a very disappointing end. Brandon Green had told me that the app was not working properly, which wasn’t my fault. He told me to delete the app and then to reach him, which was impossible, to finalize our conversation. Well, when I got back in the reinstallment the app wanted more money f..."

@MondayMonday_2_ 1 week ago View on Twitter →

"@incogni_com @surfshark You’re just scammers that steal customers money without providing any service. Your customer service provides vague answers without actually addressing anything. It’s well documented that you steal money and deny refunds. My bank is looking into it."

@TheseusBi 2 weeks ago View on Twitter →

"Never use @incogni_com by @surfshark since their customer service is non-existent. They steal your money; refuse to refund them; do not provide any service and have the worst customer service ever"

@TheseusBi 2 weeks ago View on Twitter →

"Exactly. Anyone looking for a proper VPN btw, that won't get hit by the ban, and won't bend to the UK government, take a look at Mullvad. Years ago when they were raided, they just let the police in because they had literally NO logs of anything, at all. All the VPNs you get advertised on YouTube say they don't keep logs, but they do and police reports prove it. ExpressVPN / PIA / Surfshark etc - these are all completely useless if there's a ban or the Government comes knocking. Does anyone know of any other proper VPNs that can actually be counted on?"

@Bobby_P_90 1 week ago View on Twitter →

"@VerumNoema @homeosynthesis @mhdksafa I use Surfshark, having tried several others. It works the best and costs $54 for 27 months. You can subscribe online and start using it immediately."

@WMadoera 1 week ago View on Twitter →

"@Jason Streaming platforms like Hulu and YouTube TV have ramped up VPN detection in 2026, blocking many providers, but recent tests show NordVPN and Surfshark consistently bypass restrictions using obfuscated servers."

@francoboca 1 week ago View on Twitter →

"@jscrypto4882 surfshark no 🧢"

@JudgeXBT 1 week ago View on Twitter →

"@surfshark An automated system to prevent such issues is one thing, having it completely shut down an account saying my subscription is forfeit is bs. Could have had a temporary suspension until the issue was sorted out. You have lost a long time subscriber."

@OriginalMystro 1 week ago View on Twitter →

"Had @surfshark for years and all of a sudden streaming content from Australia gets my account blocked? Still had 7 months left! https://t.co/qpimKyKhfK"

@OriginalMystro 1 week ago View on Twitter →

"@surfshark I have sent you another email. I await your reply before I start to share the emails you have already sent me - several saying you will pay me on 3rd - 10th and 17th January- only to then block me - so you don’t have to pay . Very strange behaviour"

@bagshaw2112 1 week ago View on Twitter →

"@surfshark I have already sent over 40 emails to support and all get back is nothing can be done"

@bagshaw2112 1 week ago View on Twitter →

"@bagshaw2112 @surfshark pay the man or you will lose more than £500 in cancellation,cmon now FFS."

@Guv_1905 1 week ago View on Twitter →

"@surfshark so stupid to default to a @Canonical site to install your vpn on a Linux distro. But narrowing the audience helps users cancel subs. Snap isn't something we're all adopting."

@x86_tar 1 week ago View on Twitter →

"@windscribecom Making VPNs look like something everyone should have might be one of the biggest scam of our industry in the recent years and the main culprits are Surfshark and NordVPN. VPNs are professional tools and 99% of people do not need one."

@Feror_ 2 weeks ago View on Twitter →

"@JamTarts @surfshark Rousset's saving our necks in goals just like surfshark are saving out hotware and all our devices like its not even difficult"

@HEARTSFC2025 2 weeks ago View on Twitter →

"@Starrthetrophy Surfshark is best and real easy to use"

@solo357_ 2 weeks ago View on Twitter →

"@incogni_com @surfshark Privacy laws give max 30 days to comply with a request. Your agents refused to offer any assistance; refused to escalate my complaint to a manager; refused to offer the service I paid for; refused a refund. I’m not gonna waste my time"

@TheseusBi 2 weeks ago View on Twitter →

"Surfshark saves the day again 🥳"

@king_hysteria 1 week ago View on Twitter →

"@surfshark Jio Hotstar and Sony Liv isn't working. Vpn being detected. Please fix ASAP!!"

@KashyapRanit 1 week ago View on Twitter →

"Thank goodness for @surfshark"

@jjreva50 1 week ago View on Twitter →

"@smspoolnet Not just the absence, that they list Surfshark and NordVPN, two VPNs that don't protect your privacy at all but are very popular because they are marketing as a way to watch Netflix from any region. It is not about privacy at all."

@p_gjorup 1 week ago View on Twitter →

"@_BussyQueen watching your video of today, I can tell you that I see RPDR thanks to you and your add of #surfshark in 2020. I pay WOW app every year in Apple Store, I use my surfshark and I can see my complete series and international series anywhere I go."

@iPoll0 2 weeks ago View on Twitter →

"@tradetravelchil @pionex @pavankhatwani @dave_pionex I was always using a VPN, after looking at the logs in the exchange it appears my VPN (Surfshark) lied about the location and one of its IP's under Luxembourg was actually Netherlands which is restricted on Pionex. Still expected only services disabled (pic), not withdrawals too."

@ShaunDavison7 2 weeks ago View on Twitter →

"@surfshark Please help people in Iran. Surfshark has stopped working here."

@Sina_Olaei 1 week ago View on Twitter →

"❌ Kullanma: Chrome Google Gmail Zoom Opera Safari Google Drive LastPass Instagram TikTok ChatGpt Atlas ✅ Kullan: Brave Startpage Tutamail Jitsi Firefox Focus Proton Drive KeepassXC DuckDuckGo Zen Browser Protonmail Bitwarden Mullvad VPN Proton VPN Surfshark VPN"

@ZetLorento 2 weeks ago View on Twitter →

"@BaliPatipat Ah, that explains it. Indonesia bans a lot of these fan sites. It's an easy fix though if you grab a VPN like SurfShark or Norton. Just connect to a US, UK or Australian server and nothing will be blocked. 😘"

@itsrubyizumi 1 week ago View on Twitter →

"@MrLitstar @9393_ACrowley @ReclaimTheNetHQ Proton get audited every year and I'm yet to see any evidence they keep logs, even for free stuff. I would hapily use Proton or Surfshark, they both seem decent."

@DaveFred311115 1 week ago View on Twitter →

"@FBBabies i use surfshark. i have always found it quite reliable but there are other good ones too. also remember there are no subs on ch7hd live 🤣🤣 so we just watch it live without understanding"

@HedaLavigne 1 week ago View on Twitter →

"@_lilria It’s like 75/25 on espn+ Side note, get a vpn (Surfshark is cheap and easy) and set your location to anywhere else and use espn+ at home :)"

@Sw0lleyMammoth 1 week ago View on Twitter →

"@ArachneEnjoyer @ProtonVPN @PlayStation ExpressVPN lowkey dog poopoo 😭 I'd suggest Nord Or Surfshark"

@SilenceOfAura 1 week ago View on Twitter →

"MTN and Airtel have blocked Surfshark VPN. I've been forced to switch to Proton VPN, let's see how long before it's also blocked."

@RazrBlac 1 week ago View on Twitter →

"@smspoolnet You just know you can't take a VPN list seriously when SurfShark is in there."

@rekt_lord 1 week ago View on Twitter →

"It is doing my head in. It is blocking Surfshark, it is blocking EVERY url for any VPN. It is the facility's bullshit. I want to know how part of it got installed on dad's laptop in the first place. I've just formatted, reinstalled, and within 2 mins of reconnecting to the facility wifi, it's crippled again.. I spoke the the GM. Gotta send him an email outlining the saga which he is going to forward to IT and CC me on so we can hopefully get a resolution."

@munkehsoup 1 week ago View on Twitter →

"@darkwaterlabs Tafuta surfshark vpn,connect to Albania. Or just any vpn that has Albania amongst its list of servers. Albania banned you tube ads in the country"

@_MwangiC 1 week ago View on Twitter →

"@T3chFalcon yeah that page is a joke they say privacy and then tell us to use nord or surfshark vpn and by the way its only "guides" are for those nsa/mossad vpns 🤣"

@HawkZxo 1 week ago View on Twitter →

"@surfshark Okay, how will you help me, have contacted your support but they are not responding me again How will you help concerning this"

@zenith_amos 1 week ago View on Twitter →

"@JamTarts @surfshark A defence that cannot be breached"

@Mintedchop144 2 weeks ago View on Twitter →

"@JamTarts @surfshark No way past Rousset or surfshark. All attacks safely repelled"

@mikewright4 2 weeks ago View on Twitter →

"@JamTarts @surfshark Un, Deux ,trois your not getting in with @surfshark"

@GreenockHearts 2 weeks ago View on Twitter →

"@littlegigi79 NordVPN, Surfshark, TotalVPN, Proton VPN, ExpressVPN are some trustworthy ones to try."

@ThatRandomMan83 2 weeks ago View on Twitter →

"@JamTarts @surfshark Goal blocked, zombie virus detected"

@marsh_ross 2 weeks ago View on Twitter →

"@surfshark Just bought a new fire stick and I type in Surfshark and it won’t bring up the app wtf is going on"

@jasonvincent25 2 weeks ago View on Twitter →

"@JamTarts @surfshark Firewall activated. Two attacks blocked, Zero breaches. Gilles Rousset delivered Surfshark-level security in goal"

@babylou1008 2 weeks ago View on Twitter →

"@suprakilleur91 @bouyguestelecom Commence par desinstaller surfshark 🤓"

@hish_cok 2 weeks ago View on Twitter →

"@JamTarts @surfshark DENIAL OF SCORING SERVICE"

@brypie04 2 weeks ago View on Twitter →

"@JamTarts @surfshark Rousset switched on the VPN. Shot tried to sneak through but got rerouted straight into his gloves. Secure connection, zero leaks, access denied"

@neild195 2 weeks ago View on Twitter →

"@thunderwaff3n @CriminalVids I'm visiting Pakistan from the US and i am using one without any issue. I'm using Surfshark if that helps. They use to have the same issue and i had to use a VPN to bypass the firewall."

@Diabolicx80 2 weeks ago View on Twitter →